Bhubaneswar: The Indian Railways has merged all its existing helpline numbers with helpline number 139 making it easy for the passengers to remember this number and connect with the Railways. With an aim for passenger convenience, this single number 139 will be used henceforth for making all inquiries and lodging grievances during travel.
This Helpline Number 139 has taken over all the existing Helpline Numbers for security, general complaints, catering, vigilance, etc. Zonal railways will not proliferate any new helpline number or grievance number other than 139.
With this, earlier Helpline Numbers will be discontinued. Helpline Number – 139 will provide integrated services to Rail Users and will be available in different languages and based on IVRS (Interactive Voice Response System).
The Integrated service of Helpline Number – 139 will help in quick grievance redressal and enquiry during the journey. All the mobile users can access to call on 139. Passengers dialing 139 will be presented with menu options to choose from by the IVRS and that will be connected immediately to call center executives.
The user can just call, send an SMS for all basic enquiries of train running and reservation related enquiries like PNR Status, Ticket (General & Tatkal) availability, Train Arrival, Departure, Diverted & Cancelled Schedules, Seat availability, Ticket Cancellation, Fare, Destination Alert, Wake up Call; issues of on-board services and Security related issues, etc.
Only the front end of 138 and 182 are done away with. The back-end remains.