Bhubaneswar Smart City Ltd Launches Unified Helpline Number For Denizens

**Bhubaneswar:** Two helpline numbers were launched by the Bhubaneswar Smart City Limited (BSCL) today for convenience of the people living in the Odisha’s Capital.

The numbers – one tollfree (18003450061) and one landline (06742548295) – are single point access for grievance and control room for BSCL, Bhubaneswar Municipal Corporation (BMC), Bhubaneswar Development Authority (BDA) and Capital Region Urban Transport (CRUT).

The denizens can easily lodge complaints using any one of this number which will be functional 24 hours every day.

All the complaints on this unified Bhubaneswar One helpline number will be received by dedicated operators through Central Grievance Redressal Management System at Bhubaneswar Operations Centre.

All the complainants will be provided with system generated ticket number for their complaint and will also be updated periodically on the redressal status of their grievance.

The details of the complaint or grievance will be redressed by the designated Grievance Redressal Officers (GROs) of the respective agencies within a stipulated timeframe, beyond which the same will get escalated to the higher authorities for redressal.

The entire process will function through a dedicated Central Grievance Redressal management Application wherein officials from city agencies will be assigned log in details for effective redressal of citizen grievances related to their respective organisations and departments.

This unified helpline number will provide an easy mechanism for citizen to register their complaints, issues, grievances, enquiries and suggestions.

The system will also monitor the progress on the action taken by the authorities on their complaints regarding all city services including all municipal services, emergency services such as waterlogging, transport issues as well as all issues related to BMC, BSCL, BDA and CRUT.

While dialling any of the number, one is expected to make only genuine calls, provide all necessary and correct information as required by the helpline operator and provide mobile number and email id for receiving status updates on the registered grievance.

Besides, the callers should provide correct location and address so as to ensure efficient and effective resolution of the complaints and keep the ticket number handy for faster response on the grievance.

The callers should not make fake calls neither give wrong information nor provide any personal information which appears to be unnecessary.

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