Bhubaneswar: TP Central Odisha Distribution Ltd. (TPCODL), a joint venture between Tata Power and the Government of Odisha, today celebrated the completion of two years of its successful operations in Odisha. In its first two years, TPCODL has extensively leveraged technology for reliable power supply. The company has kept its prime focus on customer centricity, network augmentation, safety and infrastructure refurbishment for improvement of the overall scenario in electricity distribution in its licensed area of operations, the company stated.
TPCODL serves a population of 1.36 crore with a customer base of more than 27.5 lakh and a vast distribution area of 29,354 sq. km. in the state. To improve customer experience, TPCODL has undertaken several initiatives to strengthen distribution infrastructure, adopt new technologies and digitalize its services.
TPCODL uses condition-based maintenance systems like Thermography and Dissolved Gas Analysis are used by the company to detect the lifespan of equipment and perform maintenance at right time. Such initiatives helped in a 37% reduction in 11kV interruptions and a 64% reduction in 33kV interruptions on a Y-o-Y basis during FY2021-22. Additionally, the company has added, augmented and replaced overhead 33 kV electric wires of over 100 circuit kilometres (ckms) and 11kV wires of more than 1100 ckms. TPCODL has also added 42,743 new LT and HT poles, refurbished more than 1,000 distribution sub-stations (DSS) apart from strengthening around 10,900 poles and concreting 37800 poles.
“To ensure seamless complaint registration and bill payments, TPCODL adopted digital solutions such as the TPCODL Mitra app – a one-stop solution for various services including bill payment, new connections, complaints, etc. To further boost digital payments for customer convenience, the company offered a rebate of 2% on bill payments through digital platforms and also ran a scheme for Pay & Win customers to adopt online payment channels within the due date. With this thrust, the company registered a 26% increase in digital transactions for bill payments and a 273% increase in TPCODL Mitra app download compared to the last financial year,” TPCODL added.
Sanjay Banga, President – Transmission & Distribution, Tata Power, said, “As we enter our third year of operations in central Odisha, we are glad that we have made significant progress in network augmentation, technological advancement, innovation, digitalization, and safety, resulting in a strong customer-focused network. Our team has demonstrated an extraordinary commitment to delivering value to our customers within these two years. With the changing technological landscape in the distribution sector, we aim to continue with our progressive steps forward in providing reliable and affordable power supply to support key growth parameters such as industrial development, socio-economic development and empowerment of people in Odisha. I would like to thank all our stakeholders and the Government of Odisha for their unwavering support and faith in us.”
TPCODL’s cyclone preparedness strategy has helped in the quick restoration of the power supply. The company’s structured Business Continuity and Disaster Management Plan (BCDMP) that ensured a speedy restoration of power supply post the cyclone ‘YAAS’ last year. During these years, the company has resourced itself and is well poised for handling such calamities.
“We are glad to celebrate our second year of operations in Odisha. These two years have been filled with challenges, technology and innovation and above all, we remained resilient and committed to our customers. I would like to thank the entire TPCODL family, the Government of Odisha, and our esteemed customers, and all our stakeholders for their continued support and trust in us. On our second anniversary, we recommit ourselves to providing affordable and dependable power supply to our customers prioritizing our safety-first culture,” said M Shenbagam, Chief Executive Officer, TP Central Odisha Distribution Limited.
