Bhubaneswar: Secretary of Health and Family Welfare and Chairperson State Health Assurance Society (SHAS) Shalini Pandit reviewed the implementation of Biju Swasthya KalyanYojana (BSKY) at the ground level and directed the State team to organise regular refresher/orientation camps for District Coordinators (DCs)/Swasthya Mitras (SMs) with best practice modules on extending health services to people at the institutional level.
Pandit gave the direction while reviewing the implementation plan of BSKY in the conference hall of the SHAS recently wherein Chief Executive Officer SHAS and Mission Director NHM Brundha D. outlined the issues for discussion.
Pandit asked the State team to “empower DCs with sufficient know-how for immediate redressal of people’s grievances” at the hospital level.
It was decided to strengthen the office of the DCs with the required infrastructure, computers, internet support etc. for enabling them to deliver timely services.
Further, she emphasized thorough scrutiny of all negative feedback received from the patients through the Mo Sarkar system. The nodal officers of different empanelled hospitals both inside and outside Odisha were asked to do the due diligence on the negative feedback and grievances received through different channels.
“Resolving the issues that create bottlenecks for people to avail assured services of BSKY”, said Pandit “is a concrete step forward in ensuring quality health care” for all.
Quick redressal of grievances received from different sources including mass media was emphasized by the Secretary.
The review showed that around 95 per cent of the grievances received through different windows including social media were attended, to and resolved within the scheduled timeline in the interest of the patients.
The matters relating to the empanelment and delisting of hospitals as per BSKY performance were figured in the meeting. Criteria for performance assessment of the empanelled hospitals were deliberated and worked out.
It was decided to give more weightage to the criteria like patients’ satisfaction level, feedback received through Mo Sarkar, and availability of a patient-centric eco-system in a hospital for empanelment in coming years.
Chairperson also emphasized upon intensification of IEC activities at the ground level for empowering the people with appropriate information.
Fixing of BSKY signages in the conspicuous places of the hospitals for the convenience of the patients, functional issues relating to the speed of internet connectivity, strengthening of human resources at the district level, and up-gradation of BSKY software etc were discussed and resolved in the meeting.
Joint CEO Subhananda Mohapatra, Additional Director Bishnu Prasad Mohapatra, Joint CEO Finance Aurobinda Routray, Nodal officers in charge of different empanelled hospitals along with senior officers of SHAS participated in the review.