Bhubaneswar: Dedicated COVID-19 hospitals must have their helplines and public information systems fully functional. Following the Health Department’s directive on this matter, Bhubaneswar Municipal Corporation (BMC), Commissioner Prem Chandra Chaudhary paid a surprise visit SUM COVID Care Hospital on Saturday with senior Health officials.
The team emphasized on call centre performance and its utility for information to the attendants of the COVID patients. The team went through the records and attendance register of call centre personnel. “Responding to the queries of attendants and alertness for calls need to be ensured. This has an impact on the mental health of patients as well as their families,” Chaudhury said.
Along with the helpline activities the documentation of these call centers need to be updated for maintaining transparency, he added. Apart from inspecting the helpline, the team visited cabins, checked doctors’ attendance and list of calls, as well as the duty registers.
The Hospital is in the process of constructing a dedicated room for the helpline on its premises, the BMC stated.
COVID positive patients from different parts of Odisha as well as neighboring states are coming to Bhubaneswar for their treatment. The load is shared mostly among the hospitals such as: SUM, Hi-Tech, KIMS, Aditya Ashwini, KIDS, Nilachal and Blue Wheel, in the State Capital.
With the perspective of accountability and transparency the Government has notified for establishing dedicated helpdesks to provide information as well as counseling services to attendants and family members.
As per the Government guideline, CCTV, telephonic communication, Whats app communication facilities will also be available through the help desks of COVID Care Hospitals.
Among others, Additional District Urban Public Health Officer Dr CBSN Rao, Zonal Deputy Commissioner South West Zone Ravi Narayan Jethi and City Health Officer Dr Basanta Kumar Mishra were also present.