Odisha

Odisha: CESU Launches CESUConnect Mobile App For Consumers

Bhubaneswar: CESU has launched a Mobile App ‘CESUConnect’ today. The App was launched by Energy Department Minister Dibya Shankar Mishra through video conference. Energy Secretary Bishnupada  Sethi and CESU CEO Arun Bothra were also present in the programme.

The App was launched in a video conference today. Mishra was present at Bhawanipatna, while the Principal Secretary and CEO attended the programme at Bhubaneswar in their respective offices. While launching the Mobile App the Minister stated that at this time all are working as COVID warriors under the leadership of Chief Minister Naveen Patnaik.

He appreciated the timely effort of CESU in the time of COVID-19. He also said any person even from a rural area can lodge a complaint on this digital platform from his mobile phone observing social distancing. This with also help in early resolution of complaints.

The Principal Secretary Energy congratulated CEO, CESU and his team for resolving power supply related complaints very fast at this time of COVID-19 and Kalabaisakhi. CEO, CESU stated that CESU in-house IT Team prepared this mobile APP in a week time which will help consumers for lodging complaints, view bill and pay easily. At the end, Pragati Swain, Senior General Manager IT offered vote of thanks to all present in this launching ceremony.  The programme was also attended by Senior Officers of CESU from their own offices.  

Social distancing has become a norm to prevent the spread of COVID-19. To ensure social distancing in its day to activities, CESU has developed this Consumer Mobile App  CESUConnect  in a short period. This will help consumers to lodge electricity related or billing related complaints or to pay their electricity dues. Now, consumers need not visit to various CESU offices or counters for any complaints or payment of electricity dues. CESUConnect is available in Google Play Store free of cost.

The salient features of CESUConnect are as under:

Registration of Electricity Related or Bill Related Complaints to CESU

Payment of Electricity Dues through various digital modes like debit card, credit card, net banking, BBPS (Bhart Bill Payment System), mobile APP like PayTm or Airtel etc

Viewing the current bill status

Viewing the consumption pattern for last six months

Viewing the payment history of last six months

Viewing the bill history of last six months

Managing Multiple Consumer Accounts 

Registration of power theft information under CESU Reward Scheme where the informer gets 10% of amount realised from such information

Government has declared Lock Down until 03.05.2020 to prevent the spread of COVID-19 and Central Electricity Supply Utility of Odisha (CESU) is working 24 X 7 to provide uninterrupted power supply to around 27 lakh households for ensuring their comfortable stay in their home during this lockdown period. However, during the lock down period, CESU is not able to carry out its various commercial activities like meter reading or door step collection or disconnection work in the usual manner due to social distancing measures adopted by Government to prevent COVID-19. This has resulted in the financial hardship for CESU.

However, as revenue realization is very much important for ensuring continuous power supply to consumers, CESU has adopted various social distancing measures for enabling consumers to pay their electricity dues observing all the social distancing measures instructed by the Authorities.

These measures are:

Developing and Launching a Mobile Collection App ‘CESUConnect’ for seamless payment by consumers through digital means.

Providing a ‘Quick Link’  to consumers through SMSs for making digital payment of electricity dues. 

Provision has been made to accept CESU Electricity Bill Payment through website and Mobile Apps of 80+ Banks/payment Banks approved by Bharat Bill Pay Service (BBPS)

Providing handhold support to consumers for making digital payment (i.e. through Credit Card / Debit Card / Net Banking / Mobile App like PayTm and Airtel Bank) through its new and expanded CESU Consumer Call Centre (CCC) from 5-lines to 13-lines. Consumers can get this support from CCC by dialling a toll free number-1912 or 1800-345-7122.

Helping consumers for hassle free registration of their complaints related to power supply, billing, or payments by dialling toll free number-1912 or 1800-345-7122.

Providing additional rebate of 4% to all the LT Consumers for any payment made during the month of April’20 and May’20 to motivate consumers to clear their electricity dues. This additional rebate will be adjusted in the subsequent bills of the consumers.

Offering March Rebates to consumers making payment of their March dues within 4th May’2020, which was not paid by the consumer due to Lock Down.

Providing ‘Cheque Drop Box’ (CDB) facilities in its various offices observing social distancing measures 

Operationalising Collection Counters in selected places with strict adherence of  social distancing norms to prevent the spread of COVID-19 

On the occasion, CESU appealed its consumers to:

To make their payment on electricity dues in the month of April and May through digital modes for maintaining social distancing and help CESU in supplying power continuously without any financial hardship.

To register their mobile numbers by dialling to toll free number -1912 or 1800-345-7122  for getting their billing information and hand hold support for making payment digitally.

Dibya Shankar Mishra, Energy Minister, Odisha

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