Bhubaneswar: Aligned with the objectives of ‘Mo Sarkar’ & 5T, a dedicated call center has been opened at the collectorate of Sundargarh to directly connect and interact with the beneficiaries of the district under different government schemes and programmes. It was inaugurated by the Collector & District Magistrate on Thursday.
The call center, which aims at having a two way communication, will not only help the district administration in getting the feedback directly from the people but also in amplifying messages and creating awareness among the target population on different welfare programs. Moreover, it can also support the administration in delivering emergency services.
District Mineral Foundation (DMF), Sundargarh, has provided necessary financial support for running of the project.
Now the call centre, having toll- free number 911141182138, will remain open from 9 AM to 6 PM on all days of the week. Soon, it will be operational in 24*7 mode.
“This initiative is a step towards the adoption of technology in the governance and achieving transparency in the system. I hope that it will give an ear to the people of Sundargarh and support the administration to receive, review and resolve any kind of issue. Moreover, we will use mechanism to spread awareness among the stake holders under different flagship programs of the government,” Collector Nikhil Pavan Kalyan said.
“The spirit of 5T and Mo Sarkaar is being taken forward by enabling feedback mechanism through the call centre in which we will touch all the field staff and functionaries to follow up on effective service delivery, especially WCD and Health. We will first focus on pregnant woman tracking and to reduce stunting and low weight of children.”
The call centre will engage the target beneficiaries through Tele-call, SMS, recorded voice message and emails. Largely, it will serve the purpose of sharing and receiving information, creating awareness, giving follow up advice and expediting the redressal of the grievances.
The call center shall also contact different government functionaries of the district, including the field staff to ensure timely delivery of the various services. Thus, it can support the administration in seamless implementation of different programs including the delivery of health services, mother and child care, livelihood, rural housing, pension & other social security.