Bhubaneswar: The Director General of the Railway Protection Force (RPF), Sonali Mishra, on Monday held a detailed review meeting with senior officials of the East Coast Railway (ECoR) at Rail Sadan.
The meeting focused on strengthening railway security, enhancing passenger safety measures, improving crowd management, and reinforcing inter-departmental coordination to ensure seamless and secure train operations across the zone. The safety of passengers on tracks, prevention of trespassing, and measures to curb unsafe practices, such as crossing railway lines, were also reviewed in detail.
Special emphasis was placed on adopting a proactive, sensitive, and passenger-friendly approach to security management, with particular attention to the safety and dignity of women, children, senior citizens, and other vulnerable groups. The Director General reviewed arrangements related to crowd management during peak hours and festive seasons, deployment of RPF personnel at sensitive locations, and effective monitoring of station premises and circulating areas.
During the interaction, Mishra underscored the importance of building public trust through alertness, professionalism, and swift response. She stressed that passenger security must be visible, approachable, and reassuring so that every traveler feels safe not only inside trains but also at stations, platforms, circulating areas, and trackside zones.
Officials were encouraged to sensitize field staff toward courteous behavior, prompt grievance redressal, and effective use of modern surveillance systems and technology for the prevention and detection of crime. The importance of continuous patrolling to prevent accidents and ensure track safety was also highlighted.
The deliberations reaffirmed that passenger-centric security goes beyond enforcement and includes empathy, accessibility, constant vigilance, and effective crowd regulation.
Reiterating its commitment to safe and people-focused rail services, the East Coast Railway assured full cooperation with the RPF in further strengthening security systems and ensuring a secure, reliable, and confidence-inspiring travel experience for every passenger.
