Bhubaneswar: The state government has expressed concern over the long delay in addressing public grievances at various levels.
The Odisha Chief Minister’s Office (CMO) has instructed its officials to speed up the process of resolving complaints.
According to an official letter, the Public Hearing program is one of the best initiatives by the Odisha government, offering a platform for citizens to submit their grievances to authorities at any time and from anywhere.
Upon reviewing the status of complaints, it was noticed that many of them have been delayed for a long time due to slow action at different levels.
“As a result, complainants have been repeatedly visiting the Chief Minister’s Grievance Cell with the same issues,” the CMO stated in a letter sent to senior officials, including the Additional Chief Secretary, DGP, SPs, and district collectors.
The CMO has directed officials to speed up the grievance redress process and take disciplinary action under the Orissa Civil Services (Classification, Control and Appeal) Rules, 1962, against those who are deliberately neglecting the resolution of complaints.
