Bhubaneswar: The Revenue and Disaster Management Department has announced plans to upgrade the WhatsApp-based ‘Ama Sathi’ chatbot to make it more user-friendly and citizen-centric, officials said on Sunday. The decision was taken during a high-level review meeting at Lok Seva Bhawan, chaired by Revenue and Disaster Management Minister Suresh Pujari.
The meeting focused on enhancing the capabilities of the chatbot to ensure that citizens can easily report grievances and get timely assistance. With the upgraded system, Tehsildars and other concerned officers will be able to acknowledge complaints through WhatsApp and take swift action. “All processes related to complaints will also be accessible to the Revenue Minister and the Additional Chief Secretary,” officials said.
To support the initiative, special staff will be appointed in the Revenue Department, and the process of delivering revenue services through WhatsApp will be streamlined. Urgent complaints will be addressed promptly, and public feedback will be sought after resolution.
The meeting also decided that training on revenue services and grievance redressal will be provided to new OAS and ORS officers at the Revenue Officers’ Training Institute (ROTI) through the chatbot. In the coming days, all Tehsildars and revenue officers across the state will receive virtual training to further improve administrative efficiency.
“The Revenue Department is committed to making revenue services easily accessible to the public,” said Additional Chief Secretary, Revenue and Disaster Management Department, Dr. Arabinda Kumar Padhee. Senior officials of the department were present at the meeting.
